Shipping policy

Shipping & Delivery Policy

At House Of Trend, we aim to make sure your order is processed and delivered as smoothly as possible. This Shipping & Delivery Policy explains how we process orders, our delivery options, estimated delivery times, and what to do if there is an issue with your delivery.

1. Order Processing

Orders are typically processed and prepared for dispatch within 1–2 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will generally begin processing on the next business day.

Because some of our products are rare, vintage, pre-owned, limited-stock, or sourced individually, certain orders may require additional processing time. If there is an unexpected delay in processing your order, we will contact you using the contact details provided at checkout.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Available delivery options and their estimated delivery times will be displayed at checkout where applicable.

Estimated delivery times may vary depending on your location and the delivery service selected.

As a general guide:

  • Standard UK Delivery: Estimated 2–4 business days after dispatch.
  • Express UK Delivery: Estimated 1–2 business days after dispatch, where available.

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been selected and confirmed at checkout.

3. Free UK Delivery

House Of Trend may offer free standard UK delivery on qualifying orders.

Any minimum order value required to qualify for free delivery will be clearly displayed on our website and/or at checkout.

Unless otherwise stated, free delivery applies to standard delivery services only. Additional charges may apply if you choose an upgraded or express delivery option.

House Of Trend reserves the right to change or withdraw free delivery promotions at any time. Any applicable promotion will be clearly communicated to customers before completing their purchase.

4. Delivery Charges

Where free delivery does not apply, delivery charges will be calculated and displayed at checkout before you complete your order.

Delivery charges may vary depending on:

  • Your delivery location.
  • The delivery service selected.
  • The size or weight of your order.
  • Any applicable promotional offers.

You will be shown the applicable delivery cost before placing your order.

5. Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please use the tracking information provided to monitor the progress of your delivery.

Please ensure that the email address and contact information provided at checkout are accurate so that we can send you relevant order and delivery updates.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery information before completing your purchase.

House Of Trend cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If you realize that you have entered an incorrect delivery address, please contact us as soon as possible.

While we will do our best to assist, we cannot guarantee that an address can be changed after an order has been dispatched.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the issue.

Where tracking information is available, please check the tracking status first.

Delivery times can occasionally be affected by circumstances outside our control, including:

  • Courier delays.
  • Severe weather.
  • Public holidays.
  • Strikes or industrial action.
  • High delivery volumes.
  • Incorrect or incomplete delivery information.
  • Other unforeseen circumstances.

If your order is confirmed as lost in transit, we will work with the relevant delivery provider to investigate the matter and determine the appropriate resolution in accordance with applicable UK consumer law.

8. Items Marked as Delivered

If the tracking information states that your order has been delivered but you cannot locate it, please:

  1. Check around your property and any designated safe place.
  2. Check with household members or neighbors.
  3. Check whether the courier left a delivery notification.
  4. Contact the delivery provider using the tracking information provided.

If you still cannot locate your order, please contact House Of Trend and we will assist with investigating the matter.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, we recommend taking photographs of:

  • The outer packaging.
  • Any visible damage.
  • The shipping label.
  • The condition of the item inside.

This information may help us investigate the issue with the delivery provider.

If the item itself has been damaged during delivery, please contact us as soon as possible so that we can assess the situation and provide an appropriate remedy in accordance with applicable UK consumer law.

10. Rare, Limited & Pre-Owned Items

House Of Trend specializes in clothing that may include rare, limited, vintage, collectible, and pre-owned pieces.

Because some products may be unique or available in very limited quantities, replacement items may not always be available if an order is lost or damaged during delivery.

Where a replacement cannot reasonably be provided, we will work with the customer to determine an appropriate resolution in accordance with applicable UK consumer law.

11. International Delivery

At this time, House Of Trend primarily offers delivery within the United Kingdom.

If international delivery becomes available, the applicable countries, delivery options, estimated delivery times, and any additional charges will be displayed at checkout.

Customers may be responsible for any applicable customs duties, import taxes, or other charges associated with international deliveries where applicable.

12. Delivery and Returns

If you need to return an item, please refer to our Return & Refund Policy for information about eligibility, return conditions, refunds, and exchanges.

Return shipping costs may vary depending on the reason for the return and your statutory consumer rights.

If an item is faulty, damaged, or incorrectly supplied, please contact us before returning the item so we can provide the appropriate instructions.

13. Contact Us

If you have any questions about your order or delivery, please contact us using the details below:

Trade Name: House Of Trend

Phone Number: +44 7514 026652

Email: houseoftrendclothing@outlook.com

Physical Address:
Southlands Farm
Compton Dando
Bristol
BS39 4JX
United Kingdom