Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays.

Delivery Times
Delivery times may vary depending on your location and chosen shipping method. Estimated delivery times will be displayed at checkout.

Please note that delivery delays may occasionally occur due to factors beyond our control, such as courier delays or customs processing.

Returns are accepted within 14 days of delivery. Items must be unworn, unused, and returned with all original packaging, tags, and accessories.

Non-returnable items include sale items, gift cards, and products marked as final sale.

To request a return, email houseoftrendclothing@gmail.com with your order number. Return shipping costs are the responsibility of the customer.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

Faulty or incorrect items must be reported within 48 hours of delivery.

For bulk order requests, wholesale opportunities, or large quantity purchases, House Of Trend (HOT') offers tailored support to meet your needs.

To enquire, please contact us at houseoftrendclothing@gmail.com with the following details:

• Full name and company name
• Contact email and phone number
• Product(s) of interest
• Estimated order quantity

Our team will review your request and respond within 2–3 business days.

At House Of Trend (HOT'), every item is thoroughly inspected before dispatch and securely packaged to ensure it arrives in perfect condition.

In the rare event that your order arrives damaged, please contact us within 48 hours of delivery at houseoftrendclothing@gmail.com, including your order number and clear images of the issue.

Once reviewed, we will arrange a replacement or refund where appropriate.