Return & Refund Policy

At House Of Trend, we want you to be happy with your purchase. We understand that buying clothing online can sometimes mean that an item isn't quite right for you, so we have created a straightforward returns process.

Because we stock a selection of rare, limited, sought-after, vintage, and pre-owned clothing, availability can vary significantly between products. Some items may be unique, one-of-a-kind, or available in only one size. For this reason, exchanges and replacement sizes cannot always be guaranteed.

This policy explains how to request a return, refund, or exchange when shopping with House Of Trend.

1. 21-Day Returns

We offer a 21-day return period for eligible purchases.

If you decide that your purchase isn't right for you, you may request a return within 21 days of receiving your order.

After contacting us to request a return, we will provide you with the relevant return instructions.

Our 21-day returns policy is intended to give customers additional time to decide whether their purchase is suitable.

Your statutory rights under applicable UK consumer law remain unaffected. Where UK law provides a different or additional cancellation, return, refund, or other consumer right, those legal rights will continue to apply.

2. Return Conditions

To help ensure that returned items can be resold, we ask that all returned items are:

• Unworn and unused.
• In the same condition in which they were received.
• Free from stains, makeup, perfume, smoke, pet hair, or other damage.
• Returned with original tags and labels attached, where applicable.
• Returned with original packaging and accessories, where reasonably possible.

Customers may try on clothing to check the fit, as they reasonably would when shopping in a physical store.

However, if an item has been handled beyond what is reasonably necessary to inspect or try it on and this results in a loss in value, House Of Trend may be entitled to make a reasonable deduction from the refund in accordance with applicable UK consumer law.

3. Rare, Limited & One-of-a-Kind Items

Some products sold by House Of Trend may be:

• Rare or difficult to source.
• Limited in quantity.
• Vintage or pre-owned.
• Unique or one-of-a-kind.
• Available in only one size.
• Highly sought-after or difficult to replace.

We understand that customers may purchase these items because of their rarity and limited availability.

Our 21-day returns policy applies to eligible items, but the availability of replacement items and sizes cannot always be guaranteed.

The fact that an item is rare, expensive, limited, vintage, or pre-owned does not by itself remove a customer's statutory consumer rights.

Where a customer is entitled to a return or refund under applicable UK consumer law, House Of Trend will process the request in accordance with those legal requirements.

4. Exchanges & Replacement Sizes

We are happy to consider size exchanges where possible.

If you require a different size, please contact us as soon as possible after receiving your order.

Please note that all exchanges and replacement sizes are subject to availability.

Because some of our products are rare, limited-stock, vintage, or pre-owned, we cannot guarantee that:

• The same item will be available in another size.
• A replacement item will be available.
• An identical item can be sourced.

If a replacement size or identical item is unavailable, we may be unable to offer an exchange. Where applicable, an eligible refund will instead be processed in accordance with this policy and your statutory consumer rights.

5. Change-of-Mind Returns

If you change your mind about an eligible online purchase, you may request a return within our 21-day return period, subject to the conditions outlined in this policy.

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights, the customer is generally responsible for the cost of returning an item for a change-of-mind return.

Returned items should be packaged securely to prevent damage during transit.

We strongly recommend using a tracked delivery service and keeping your proof of postage until your return has been received and processed.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty or defective.
• Damaged during delivery.
• Significantly different from its description.
• Not the item you ordered.

Please contact us as soon as possible with your order details and, where appropriate, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, this may include a:

• Repair.
• Replacement.
• Refund.
• Other appropriate remedy available under applicable law.

If an item is confirmed to be faulty, damaged, or incorrectly supplied, House Of Trend will arrange or cover reasonable return costs as appropriate.

7. Refunds

Once an eligible returned item has been received and assessed, we will process any applicable refund in accordance with this policy and applicable UK consumer law.

Where required by law, refunds for eligible cancellations will include the cost of the standard delivery option originally paid by the customer.

If you selected a more expensive delivery service, we are generally only required to refund the equivalent standard delivery cost.

Refunds will normally be made using the original payment method.

Where applicable, we may withhold a refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Any applicable refunds will be processed within the timeframe required by applicable UK consumer law.

8. Sale & Discounted Items

Sale, promotional, and discounted items are subject to the same statutory consumer rights as full-price items.

A sale or discounted price does not remove your legal rights if an item is faulty, misdescribed, or otherwise fails to meet the requirements of applicable UK consumer law.

Any additional voluntary return or exchange conditions applicable to a particular promotional offer will be clearly communicated at the time of purchase.

9. Pre-Owned, Vintage & Second-Hand Items

Some products offered by House Of Trend may be pre-owned, vintage, or previously worn.

Where an item is pre-owned or vintage, any relevant condition details, signs of previous use, imperfections, wear, or other characteristics that are part of the item's described condition will be communicated in the product listing where applicable.

Customers are encouraged to carefully review the product description and images before purchasing.

The fact that an item is pre-owned or vintage does not remove a customer's statutory rights where the item is faulty, misdescribed, or otherwise does not meet the requirements of applicable UK consumer law.

10. Items That Cannot Be Returned

Certain products may be excluded from cancellation rights where a specific legal exception applies.

For example, this may include certain personalised or custom-made items and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.

If a particular item is subject to a legal exception, this will be clearly communicated before or at the time of purchase.

This does not affect your statutory rights where an item is faulty, damaged, misdescribed, or otherwise does not meet the requirements of applicable UK consumer law.

11. How to Request a Return

To request a return or exercise your applicable cancellation rights, please contact us with the following information:

• Your full name.
• Order number.
• The item or items you wish to return.
• The reason for the return, if you wish to provide one.

Please contact us using the details below:

Email: houseoftrendclothing@outlook.com
Phone: +44 7514 026652

We will provide any further instructions required to complete your return.

Please do not send returns to the business address listed below unless we have confirmed that this is the correct return address for your order.

12. Your Statutory Rights

Nothing in this Return & Refund Policy is intended to limit, exclude, or override your legal rights as a consumer under applicable UK law.

Your statutory rights remain unaffected.

If you have any questions about a return, refund, or exchange, please contact House Of Trend using the details below.

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Contact Information

Trade Name: House Of Trend

Phone Number: +44 7514 026652

Email: houseoftrendclothing@outlook.com

Physical Address:
Southlands Farm
Compton Dando
Bristol
BS39 4JX
United Kingdom